Consumer ratings: Hoover U5491900

Ratings

Category: Kitchen
Brand: Hoover
Model: U5491900
Availability: Product availability may differ by country. In Stock (USA)
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Hoover U5491900 Consumers Report

Hoover U5491900 Review by C. F. Hill "CFH" (Blue Ridge Summit, PA USA)

The Hoover WindTunnel vacuum cleaner is a great value and performed above our expectations! We bought this vacuum to replace our old Oreck XL. The Hoover is a significant step up in power and features, including:

* Light weight design
* "Dirt Finder" works very well, giving an indication when the carpet is clean
* Good selection of included attachments
* Very powerful suction

My only minor complaint is that the included hose is fairly short and rigid, so when using the attachments the light weight of the vacuum cleaner tends to make it want to tip over. Not a problem if you are aware of the issue and we will be buying the Hoover 40200024 WindTunnel 20-Foot Deluxe Stretch Hose in the near future.

All in all, we are very pleased with this Hoover Vacuum Cleaner! Highly recommended!

Hoover U5491900 Review by bicoastalmv (California & Massachusetts, USA)

I purchased this vacuum only after reading many reviews and learning that it was good for pet hair. I've had other Hoovers and have been a satisfied customer--until now.

# As with most uprights, to use the tools, the hose must be disconnected from the a rigid plastic tube that comes from the beater bar and through which dirt and dog hair are carried to the bag when it's being used as an upright.
# On this model, the beater bar never stops rotating (unlike other Hoovers I've had), so dirt, pet hair, and anything else that might be on the floor or carpet is continuously sucked through this tube regardless of whether it's in upright vacuum or tool mode or the machine is locked in the upright position.
# This model was originally made with a cap for the top of the tube when the hose has been disconnected, and it's illustrated in the manual. It's now been "redesigned" (in the words of the several Hoover CS people I eventually spoke to). Even though it's also obvious on the product that it once had a cap, the cap is no longer being shipped and isn't available.
# If the hose has been disconnected from the tube to use the tools, the action of the beater bar continues to suck up dirt, etc., through the open tube, propelling and distributing it in a great cloud throughout the room (that's probably just been dusted!).
# I called Hoover Customer Service four times. They told me to set the adjustment for the beater bar on high (further away from the floor or carpet) and that that would stop the machine from sucking up and redistributing dirt through the open tube and into the room. This doesn't solve the problem, and I don't even have deep pile carpet.
# It does have great suction--but in this instance, I'm not sure if this is the good news or the bad!
# The last Hoover CS person to whom I spoke and also I asked to take back the product refused, saying that the vacuum worked as it was intended to. Interestingly, each of the people with whom I spoke knew exactly what I was calling about without my needing to explain it. This suggests to me that I'm not the only one who has had this problem, despite their claim that it's working properly.
# Bottom Line: Hoovers aren't made as well as they used to be, and their Customer Service people won't deal with obvious performance problems. No more Hoovers for me.

Hoover U5491900 Review by Cecil C. Persons "GEEmerson Fanman" (Hot Springs, AR USA)

The Hoover Windtunnel has an awesome suction for a value-priced unit. I bought the vacuum for use in a 1400 sqft condo, and it's the perfect size. It works very well on carpet, and fairly well on tile or hardwood floors. The only concern that I have so far is that the belt broke after only about 2 hours of total use. However, I think that it was caused by a small area rug getting caught in the agitator brush within the first hour of use. The motor drive is only a thin rod that the belt sits on, so anything that stops the brush can result in belt damage. I've been carefull not to let that happen again, and haven't had to replace another belt yet. The dirt indicator light works well, because it shows dirt in high traffic areas, but very little in low use areas. The model I bought isn't self-propelled, but the agitator brush pulls it forward on carpet making it easy to handle, and the vacuum rolls easily on bare floors. I don't think that the self-propelled feature is needed. I'm impressed so far, it's a great value for the price.

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